Guests may reschedule or cancel their booking if all of the following conditions are met.
Conditions under which guests may reschedule or cancel
Host Requirements
On the booking page, under “Cancellation or rescheduling by guests,” the setting for cancellations and rescheduling must be set to “On.”
Guest Requirements
If the “Rescheduling Acceptance Deadline” and “Cancellation Acceptance Deadline” have not been set on the booking page
The request must be made before the start date and time of the booking
Or
If “Rescheduling Acceptance Deadline” and “Cancellation Acceptance Deadline” are set on the booking page
The request must be before the “Rescheduling Acceptance Deadline” and “Cancellation Acceptance Deadline” set by the host
You can configure the policies regarding rescheduling and cancellations, as well as the deadlines for accepting them, by going to Edit Booking Page > Workflow > Cancellation or rescheduling by guests.
※If you wish to prevent guests from changing or cancelling their bookings, you must set ‘Cancellation or rescheduling by guests’ to ‘Off’ on the booking page. For detailed instructions on how to do this, please refer to this help article.
How guests can reschedule or cancel their booking
Guests can reschedule or cancel their booking via the following emails:
Booking confirmation email
Reminder email
Instructions
The guest opens the booking confirmation email or the reminder email
Click the ‘Cancel’ or ‘Reschedule’ button.
Select a new preferred date and time, or enter a reason for cancellation and confirm.
Changing your booking date and time
a. Select the date and time you wish to change.
b. Click ‘Submit’ in the confirmation dialogue box to complete the change to your booking.
Cancelling a bookinga. Enter a message and click ‘Submit’.
b. If you select ‘Yes’ in the confirmation dialogue, your booking will be cancelled.
If the guest has registered an account
If a guest has registered a guest account using the account registration feature at the time of booking, they can change or cancel their booking via the guest dashboard, in addition to receiving the booking confirmation and reminder emails.
Please refer to this page for further details.
