Guests may change the date or cancel their booking provided the following conditions are met.
Conditions under which guests may change the date or cancel
The ‘Cancellation or rescheduling by guests’ setting on the booking page must be set to ‘On’
It must be before the start date and time of the booking
If ‘Cancellation Acceptance Deadline’ and ‘Rescheduling Acceptance Deadline’ have been set on the booking page, it must be before those deadlines
You can configure ‘Cancellation or rescheduling by guests’, ‘Cancellation Acceptance Deadline’ and ‘Rescheduling Acceptance Deadline’ under Edit booking page > Workflow > Cancellation or rescheduling by guests.
※If you wish to prevent guests from changing or cancelling their bookings, you must set ‘Cancellation or rescheduling by guests’ to ‘Off’ on the booking page. For detailed instructions on how to do this, please refer to this help article.
How guests can reschedule or cancel their booking
Guests can reschedule or cancel their booking via the following emails:
Booking confirmation email
Reminder email
Instructions
The guest opens the booking confirmation email or the reminder email
Click the ‘Cancel’ or ‘Reschedule’ button.
Select a new preferred date and time, or enter a reason for cancellation and confirm.
Changing your booking date and time
a. Select the date and time you wish to change.
b. Click ‘Submit’ in the confirmation dialogue box to complete the change to your booking.
Cancelling a bookinga. Enter a message and click ‘Submit’.
b. If you select ‘Yes’ in the confirmation dialogue, your booking will be cancelled.
If the guest has registered an account
If a guest has registered a guest account using the account registration feature at the time of booking, they can change or cancel their booking via the guest dashboard, in addition to receiving the booking confirmation and reminder emails.
Please refer to this page for further details.
