If there is an appointment scheduled for the date and time you set on the booking page, it will be blocked and will not appear as a candidate date.
Please check your Google calendar or Jicoo calendar to make sure that there are no appointments blocked.
*Even if there is no calendar integration, the appointment will be blocked if it is in Jicoo's calendar.
You can check the reason why it is blocked in the host preview mode.
# First, check the reason for the block in Debug mode
If no candidates are displayed, we recommend checking the reason why the time is blocked in Debug mode before going through each setting one by one.
1 . Open the booking page while logged in.
2 . Turn on the "Debug" toggle in the black bar (labeled "Preview") at the top of the page.
3 . Select a time slot that is not displayed (shown in gray) to see the reason in "Block details".
- If "Scheduled" is displayed: There is an appointment in the Jicoo Calendar at that date and time. Please check the name of the appointment in the calendar. Appointments registered by you or your members, such as those named "Block", will also block candidates.
- If "There is an external appointment" is displayed: There is an appointment in your linked external calendar.
- If "Out of the range of acceptance" is displayed: Please see items B, C and E below.
- If no gray slots appear at all and you see “This date and time is set to unavailable in the adjustable time settings on this booking page”: there is no time range in the availability schedule for that day. Please see item E below.
For detailed steps and the list of reasons, please see the following help page:
Booking Page Edit Screen
Booking page (30 minutes required)
Google Calendar
When an appointment is made on Google Calendar
If you put an appointment in Google Calendar as follows, it will be linked to Jicoo and blocked from the candidate days.
Please make sure that the appointment in your Google Calendar is set to "Available".
Appointments are linked to Jicoo Calendar
If you have linked your calendar to Jicoo Calendar, the appointment will be linked to Jicoo Calendar.
Even if you have not linked your calendar to Jicoo Calendar, the appointment will be blocked on the candidate date when you register the appointment to Jicoo Calendar.
*Appointments registered in the Jicoo Calendar with names such as "Block" will also block candidate dates. If a time slot is blocked unexpectedly, please check the calendar for appointments at that date and time.
Booking page display
The booking page will be grayed out and blocked.
When a booking is completed on the Jicoo booking page, the appointment is also registered in conjunction with Google Calendar and blocked from the appointment page candidates.
Items to check if no candidates are displayed
Press Edit from the gear on the right on the Dashboard to check your settings.
A: Time interval
The interval is the step between the times at which a meeting can start (Edit Booking Page > Basic Settings > Interval). Start times are created every interval, counting from the start time of the availability schedule, and only start times where the meeting fits before the end of the time range become candidates.
Example: with a time range of 13:15–15:00, a duration of 60 minutes and an interval of 30 minutes, the candidates are 13:15 and 13:45 (a 14:15 start would not finish by 15:00, so it is not a candidate).
*On some booking pages created before March 2023, start times are created on the hour (at :00 and :30 for a 30-minute interval). If you want to start at a time such as 13:15, copy the booking page to recreate it with the current method. Please note that the copied booking page has a new URL.
B: Acceptable period
If no candidates are displayed, please check if there are any restrictions in the "Acceptable Periods" setting.
C: Acceptance grace time
Under Edit Booking Page > Availability > Grace period, you can block last-minute bookings for a set period counted from the current time or from midnight of the day. Times within this period do not become candidates (Debug mode shows “Out of the range of acceptance”).
*If you set the unit to “Days”, no slots are shown during that many days. For example, “Starting point: present” with “duration: 1 day” hides everything within the next 24 hours, and “Today at 0:00am” with “1 day” hides every slot today. To accept same-day bookings, set the unit to “Minutes” with a short duration, or choose “not limit”.
D: Time to free up before and after the appointment
If there is an appointment in Google Calendar or Jicoo Calendar, block the time before and after the appointment.
Please set it to 0 minutes and check if the candidates are displayed.
E: Appointment Acceptance Schedule
Set a schedule to accept appointments. Please check if you have set the date and time you want to be a candidate.
If Debug mode shows “This date and time is set to unavailable in the adjustable time settings on this booking page”, there is no time range for that day. Check the following:
A time range is set for that day of the week
If “Period” is set to “Specify period”, the day falls within that period. Once the period has ended, the time range no longer applies, even if you have not changed any settings
If “Apply on” is set to “Specific date”, the time range applies to that date only. Even if you run the same schedule every month, each other month has to be set up separately
The day is not one where a recurring time range was deleted with “only on this day”, “only on this week” or similar
If you use “Select from Templates”, check the availability schedule in the template you are using
F: Team Booking Request
If multiple members are set to participate, candidates may be blocked.
G: Individual settings for the availability schedule
If the availability schedule is set to "individual settings", the settings may not have been saved as intended when switching from a template. Please see the following help page for notes on using individual settings.