he Guest Blocking feature allows you to automatically restrict bookings from specific guests, such as those who engage in disruptive behavior or frequent no-shows.
When a blocked guest attempts to make a booking, the request is automatically classified as "Spam." The host receives a notification email, and the booking does not occupy a slot on your calendar, ensuring a secure and efficient management process.
How to Block a Guest
You can easily block a specific guest directly from their Contact Details page.
Open "Contacts" from your dashboard.
Select the guest you wish to block to open their Contact Details page.
Click the More menu (︙) icon in the top right corner.
Select "Block."
A confirmation dialog will appear; review the details and confirm to execute.
💡 Checking the Status Once blocked, a "Blocked" badge will be displayed on the guest's Contact Details page.
How to Unblock a Guest
You can unblock a guest at any time if you wish to resume accepting their bookings.
Click the More menu (︙) icon on the blocked guest's Contact Details page.
Select "Unblock."
Confirm the action to allow the guest to book with you again.
Behavior When a Blocked Guest Attempts to Book
If a guest currently on your block list submits a form from your booking page, the system handles it as follows:
Booking Status: The booking is automatically marked as "Spam." It will not be processed as a standard confirmed booking (e.g., it will not be added to your primary calendar).
Note: From the guest's perspective, the booking will appear to have been submitted as a booking request.
Host Notification: You will receive a notification email with the subject "Booking Blocked."
Booking List: The specific entry will be labeled as "Blocked" within your list.
How to View Blocked Contacts and Bookings
You can use the spam filter to review bookings from guests you have blocked in the past.
Open "Bookings" from your dashboard.
Select the "Spam" tab/filter.
You can now view the list of bookings that were automatically blocked.
⚠️ Important Notes
Email-Based Filtering: Blocking is based on the guest's email address. If a guest uses the same email address, they will be blocked across all of your booking pages.
Applies to New Bookings: This feature applies only to new bookings made after the guest has been blocked. It does not affect existing, already confirmed bookings.
No Guest Notification: Guests are not notified that they have been blocked.