LINE integration is a feature available for Jicoo Team plans and above.
With LINE integration, the host can use his/her official LINE account to accept bookings and send various e-mails to the guest's LINE account, and the guest can use his/her own LINE account to log in.
This has the advantage of simplifying the guest's information input and eliminating the hassle of registering an account. In addition, from the next time onward, the integration of the linked LINE ID and contact information (user information) on Jicoo will be linked, making it possible to complete the input of booking details and other information.
※LINE linkage is not available for embedded applications.
How to activate LINE integration
To activate LINE integration, follow the steps below.
Note that the user must have Administrator or higher privileges in order to edit.
Click Other > Service Integration > LINE > Details
On the service integration details page, click “Integrate”
On the LINE Settings page, enter the Channel ID and Channel Secret for the login settings, Channel ID and Channel Secret for the friend registration settings, select the information to be acquired and friend registration for bookings, and click Save.
For details on how to obtain the Channel ID and Channel Secret for login settings and the Channel ID and Channel Secret for friend registration settings, please refer to this help page.
*If you activate the LINE connection, the setting will be applied to the entire booking page. When settings are made for individual booking pages, the individual settings will be activated.
How to use LINE integration
To set up the use of LINE integration, please follow the steps below.
Note that the user must have Administrator or higher privileges to edit the settings.
Click on the booking page where you would like to use LINE integration
Click on Edit Booking Page > Integration > LINE
Click on “Enable” in the LINE Settings
On the LINE Settings page, enter the Channel ID and Channel Secret for the Login Settings, Channel ID and Channel Secret for the Friend Registration Settings, select the information to be acquired and friend registration for bookings, and click Save.
Setting up guest information to be obtained from LINE
There are two types of guest information that can be obtained from LINE: e-mail address and name. When a guest logs in to LINE for booking, they can choose whether or not to retrieve the “E-mail Address” information from LINE.
If you wish to obtain the guest's e-mail address from LINE
Please follow the instructions below to set up your LINE settings. The “E-mail Address” fields will be displayed on the booking form for guests.
Information to be obtained: Check ON the “E-mail Address” checkboxes.
LINE Friend Registration: Required
When a guest logs in via LINE, the guest's “e-mail address” obtained from LINE will be entered into the form.
If you do not want to get the guest's “e-mail address” from LINE
Please follow the instructions below to set up your LINE settings. The “Email Address” fields will be displayed on the booking form for guests.
Information to be obtained: “E-mail address” unchecked
Add a LINE friend: Optional
When a guest logs in on LINE, the “E-mail address” input form will appear blank.
Alternatively, if the guest clicks “Skip” in the LINE account integration, the input form will appear blank.
What is Guest Information Settings?
In the Guest Information Settings, you can select the guest information to be obtained at the time of booking. You can also specify whether guests can register as friends using their own LINE accounts when making reservations.
Information to be obtained
There are three pieces of guest information that can be obtained at the time of booking:“mail address” ,“name".
Email
When check is ON
The “Email” field will display in the Edit booking page > Page > Customizing question items.
The information retrieved will be displayed in the “Email address” field on the booking page for guests.
When check is OFF
The “Email” field will display in the Edit booking page > Page > Customizing question items.
The “Email Address” field is blank on the booking page for guests.
Full Name
The ON/OFF status for this item cannot be changed.
The "Full Name" input field is always displayed on the Booking Page Edit screen > Page > Customize Settings, and on the booking page for guests.
Friend Registration at the Time of Booking
You can configure whether guests will be prompted to add your LINE Official Account as a friend using their own LINE account when making a booking.
There are two setting levels for friend registration at the time of booking:
Team-wide setting:
This is the default setting applied to all booking pages for the entire team.
Users with administrator privileges can edit this setting.
It can be edited from: Others > Settings > Service Integrations > LINE > Settings.
Individual page setting:
You can configure individual settings for specific booking pages.
This overrides the team-wide setting.
It becomes available by enabling "LINE Integration" from "Service Integrations" on the booking page edit screen.
If "Required" is selected for friend registration at the time of booking:
When a guest makes a booking, the "Login with LINE" button will be displayed on the account linking screen.
After logging in with their LINE account, information such as their full name and email address obtained from LINE will be automatically entered into the booking details.
If "Optional" is selected for friend registration at the time of booking:
When a guest makes a booking, both the "Login with LINE" button and a "Skip" button will be displayed on the account linking screen.
After logging in with their LINE account, information such as their full name and email address obtained from LINE will be automatically entered into the booking details.
Clicking "Skip" will take the guest to the booking details screen.
Booking Behavior Patterns by Guest Information Settings
Pattern No. | LINE Account Login Setting | Friend Registration Setting at Booking | Q1: Can guests skip LINE login? | Q2: (If logging in with LINE) Is Friend Registration required? | Q3: When are LINE notifications sent? | Q4: (If logging in with LINE) Is the email address auto-filled? | Q5: When do guests need to manually enter their email address? | Q6: When are email notifications sent? |
1 | Required | Required | No | Yes | Always sent after LINE login and Friend Registration are completed. | Auto-filled if "Get from LINE" is ON. | If "Get from LINE" is OFF AND form input is "Required". | Can be sent if email address is entered. |
2 | Required | Optional | No | No(Guest can choose Friend Registration optionally) | Sent only if the guest agrees to Friend Registration after LINE login. | Auto-filled if "Get from LINE" is ON. | If "Get from LINE" is OFF AND form input is "Required". | Can be sent if email address is entered. |
3 | Optional (Skippable) | Required | Yes("Skip" button displayed) | Yes | After LINE login and Friend Registration: SentIf LINE login is skipped: Cannot be sent | Auto-filled if "Get from LINE" is ON. | When skipping LINE:If form input is "Required".When logging in with LINE:If "Get from LINE" is OFF AND form input is "Required". | Can be sent if email address is entered. |
4 | Optional (Skippable) | Optional | Yes("Skip" button displayed) | No(Guest can choose Friend Registration optionally) | Sent only if the guest agrees to Friend Registration after LINE login.If LINE login is skipped: Cannot be sent | Auto-filled if "Get from LINE" is ON. (※Note 1) | When skipping LINE:If form input is "Required".When logging in with LINE:If "Get from LINE" is OFF AND form input is "Required". | Can be sent if email address is entered. |