By integrating with Microsoft Teams, you can issue URLs for Teams web conferencing.
By setting the location as a location on the booking page, the URL will be automatically issued as soon as the scheduling is completed on Jicoo.
This feature is available from the Individual plan (free).
Microsoft Teams can be used with an organization account.
The Teams integration page will be displayed,
Click on "Accept" to link up.
If the integration is successful, the status will be changed to "Cancel".
How to use Teams on Jicoo
After the Teams integration is completed, you will be able to select Teams on the booking page.
Go to " Edit Booking Page " > " Preferences " > " Location " and select "Teams" to save the booking page.
Once the itinerary has been adjusted, a Teams URL will be automatically issued.
Switching Teams Accounts
If you wish to switch the Teams account to be linked with Jicoo, you must first sign out from the Teams side and then re-join the Teams account from Jicoo.
If you are logged in to Teams, you will not be able to switch accounts.
※*If you belong to multiple Jicoo teams under the same account, you must deactivate Teams integration for all teams.
If an error occurs when linking Teams
Please log out from Microsoft and try to link again. Also, please check if the linkage can be performed without being connected to the existing environment, such as a secret window.
If a Teams web conference URL is not issued (if you received an email titled “Microsoft Teams integration failed.”)
If a Teams web conference URL is not issued even after a booking is confirmed, the host’s Teams integration may have been invalidated on the Microsoft side.
In this case, the host and administrators receive an email with the subject “Microsoft Teams integration failed.”, which includes an error such as “Processing failed due to incorrect access grant.”
A previous integration can stop working after the Microsoft account password is changed or reset, the account is disabled, or your organization’s access restrictions (Conditional Access) apply. This can happen even if the integration page still shows the integration as connected.
How to fix it
Log in to Jicoo with the account of the host whose URL is not issued.
On the integration page, disconnect the Teams integration once, and then link it again.
*The disconnection and re-linking must be performed by the host with their own account. Performing the operation with an administrator’s or another member’s account will not resolve the issue.
*If the same issue occurs for multiple members, each affected member must perform the same steps with their own account.
URLs are issued automatically for bookings made after the integration is linked again.
Adding a URL to existing bookings
Linking again does not automatically add URLs to bookings made before that. The host can open the message box on the booking details screen, choose “Microsoft Teams” from the same menu used to attach files, and click “Publish” to issue a URL. The issued URL is also shared with the guest in a message.
*On booking pages with multiple hosts, bookings assigned to that host will not get a URL until the integration is linked again. If the host cannot link again right away, temporarily remove the host from the booking page’s hosts.
If the Join button is not shown on the event in Outlook or Teams calendar
If you connect a Microsoft account as one of your “Writable Calendars”, the events that Jicoo creates in your Outlook calendar are created as regular events with the meeting link in the event details (body), not as Teams meetings. Because of this, the Join button may not be shown on the event in Outlook or Teams calendar.
The meeting link is still issued. You can find it in the event details, on the booking details screen in Jicoo, and in the booking notification email.