This article explains what to check when you cannot log in to Jicoo — for example, after switching to a new phone or device, or when you do not know your password.
## 1. Check how your account was registered (your sign-in method)
Jicoo accounts are registered with one of the following methods. **Log in with the same method you used when you signed up.**
- Microsoft
- Apple
- Email address + password
If you signed up with Google / Microsoft / Apple single sign-on (SSO), select the corresponding button on the login screen and sign in with the same account you used at registration. If you signed up via SSO and want to log in with an email address and password instead, you first need to set (reset) a password.
If you do not remember which method you used, search your inbox for emails from Jicoo (sender: `@reply.jicoo.com`). The address receiving those emails is your registered email address.
## 2. If you want to check your password or have forgotten it
For security reasons, **your current password cannot be displayed or viewed on any screen.** If you do not know your password, please reset it.
- **Reset from the login screen**: Use the password reset link on the login screen and enter your registered email address. You will receive a password reset email — follow the link inside to set a new password.
- **If you can still log in on another device**: In Account settings, click the edit button for the password and select "Send password reset email," then follow the link in the email.
If the password reset email does not arrive, make sure the email address you entered matches your registered address, and see:
## 3. If you cannot log in after switching phones or devices
1. **Check your registered email address and sign-in method**: If you can still log in on another device such as a PC, check your registered email address in Account settings.
2. **If you registered with SSO (Google / Microsoft / Apple)**: On the new device, sign in to the same Google / Microsoft / Apple account you used at registration, then use the corresponding button on the login screen.
3. **If you registered with an email address + password**: If you do not know your password, reset it as described in section 2 above.
## 4. If you can log in on some devices or browsers but not others
If login fails only in a specific environment (for example, it works on PC but not on your smartphone), try the following:
- **Use an incognito (private browsing) window**: This avoids interference from browser cache and extensions.
- **Try a different browser**: For example, if Safari fails, try Chrome.
- **Open the page in a standard browser**: Open the login page directly in Safari or Chrome rather than in an in-app browser (such as inside a mail or social media app).
## 5. Other cases
- **You cannot log in after being invited to a team**: Unable to Log In After Being Invited to a Team
- **You see "No account found" or "This address is invalid"**: Your account registration (email verification) may not be complete. Can't Log In to Jicoo After Registering?
## If the issue persists
Please contact our chat support with the information below. Even if you cannot log in, you can reach us via the chat at the bottom right of the Help Center.
- Your registered email address
- Your sign-in method (Google / Microsoft / Apple / email address)
- Your device and browser
- Any error message shown (screenshots welcome)