As for the email address of your account, you can only change it if you have registered with an email address. In that case, you can edit it from the Edit button.
An email titled “Email Address Confirmation” will be sent to your new address. Please verify it to complete the change.
※If you have not completed verification via the verification email, you will not be able to log in using the changed address.
※After changing your email address, the notification destination for reservation confirmation emails and other communications will be updated. However, there may be a delay of approximately 12 hours before the change takes effect.
If you have registered as a user using Google/Microsoft/Apple single sign-on, you will need to change your password first.
Users should click on the "Send Password Reset Email" link from the Edit Password button to receive a password reset email.
What to do after receiving the password reset e-mail
Change the password from the link in the e-mail address.
Log in again with the new password. (Single sign-on is not selected)
After logging in, edit your e-mail address.
Important Notes
If you already have a Jicoo account with the email address you wish to change, an error will occur and the email cannot be sent. In this case, the screen may show “We couldn't accept the verification email request. Please try again later.”
If you want to switch the owner account to a different account (for example, from a shared account to a personal account) and the new email address already has a Jicoo account, you can leave the email address as it is, invite that account to the team, and change its role to “Owner”. For details, see “I want to change the account permissions because the owner is no longer available due to retirement or other reasons”.
You can still log in using the account you registered via single sign-on.