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This is how to respond depending on the error content of the e-mail sent when the linkage fails.

Please check the duplicate rule settings on the Salesforce side for duplicate creation and update.

<a href="https://help.salesforce.com/s/articleView?id=sf.duplicate_rules_map_of_reference.htm&amp;type=5" target="_blank" rel="nofollow noopener noreferrer">https://help.salesforce.com/s/articleView?id=sf.duplicate_rules_map_of_reference.htm&amp;type=5</a>

Causes of Salesforce integration errors

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Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

DUPLICATES_DETECTED