In the event of a connection failure in calendar linking
In the event of a malfunction in the calendar linking connection, the owner of the booking page and the account that caused the malfunction will be notified via e-mail and Slack.
*When the calendar to be referred to is checked
Dates when all members can participate
Booking page stopped
With notification
Schedule that any one of the members can participate
Booking page is stopped (in case of a calendar malfunction for all members)
With notification (in case of calendar failure for all members)
Automatic assignment of appointments
Booking page is stopped (in case of a calendar malfunction for all members)
With notification (when assigned to a faulty appointment or when everyone's calendar is faulty)
Checking calendar settings
First, please check the account to be linked by going to "Account Settings > Calendar Linkage". The following URL can be used to check.
If the check box for the account is checked, it means the account is connected.
If the account is not linked (check box is not displayed)
Please follow the navigation to reconnect.
When reconnecting, please check all the checkboxes in the Google authentication.
If the connection is established
You need to set "Calendar to check appointments" and "Calendar to add appointments" respectively.
If you have administrative rights to the calendar, you can set them.
Procedures for canceling and re-linking
If the above does not resolve the issue, please follow the steps below,
If the above does not resolve the problem, please follow the steps below to check at which stage the connection error occurs.
Cancel Google Calendar integration (only if the integration is in progress)
1. Cancel the calendar linkage on Jicoo side.
2. Cancel Jicoo's access rights on the third-party app that has access to your Google account.
Connect with Google Calendar
3. Connect with Google Calendar
4. Go to Google side and authenticate your account
5. Approve the connection on the connection screen with Google
Check the box in the red frame.
6. Go back to Jicoo side, and the Google connection button is set to "Cancel" (connection success).
7. Check the account to be linked in "Account Settings > Calendar Linkage" at the following URL Calendar connection
If the account is checked, the connection is established.
If an error occurs,
If an error occurs, please contact us via chat.
Publication of Google Calendar
In order to block the schedule when you adjust your schedule on Jicoo, you need to set your Google Calendar's public settings to " With Schedule".
Click here to learn more about Google Calendar's public settings.