If editing a booking page fails to save, there may be one or more of the following reasons
There is an unset item in the editing section.
If there is an unset item in the editing section, an alert will be displayed in the corresponding section.
Please check the contents of the alert and make the settings before saving the page.
There is an upcoming seminar booking
On a seminar-type booking page, if even one upcoming seminar booking remains, you cannot save a change to the duration, or a change that clears the capacity. This restriction protects the scheduled time for people who have already signed up.
Please make the change after that seminar has finished, or check the seminar bookings concerned.
You also cannot save a change that sets the capacity below the number of active bookings. “Booking capacity cannot be reduced below the active bookings in a scheduled seminar.” is shown. This applies to both the booking page’s capacity and the capacity of each time range.
Check the number of active bookings for that seminar, and set the capacity to that number or higher.
Capacity is set for each time range
If you set a capacity for each time range (slot) on a seminar-type booking page, with the availability schedule set to “Make individual settings”, one of the following messages may be shown and the page cannot be saved.
“Time ranges with individual booking capacity cannot overlap other time ranges.”
A time range with its own capacity overlaps another time range on the same day. Change the times so that they do not overlap. Time ranges whose capacity is left blank can overlap each other.
“A Business plan or above is required to set booking capacity for individual time ranges.”
Capacity for each time range is available on the Business plan or higher. Please check your current plan.
For how to set it and the points to note, see “How to switch the normal booking page to the seminar booking page, and how to set the number of seats and display the number of seats remaining”.
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