If you receive a notification that a payment failed
Jicoo uses Stripe for paid plan payments, and emails about your payments — such as a notice that a card payment could not be completed — are sent automatically by Stripe. They are not sent by Jicoo directly. You receive one when a payment fails, for example because the card has expired or its limit was reached.
When you receive one, check your billing status directly on the payment page in the admin screen rather than through the link in the email. That page shows whether you have an outstanding invoice.
You can update your payment method with the steps below.
Credit card changes can be made from the Stripe statement page.
The link to Stripe at the bottom provides access.
Click on Add Payment Method.
Enter the new credit card information to add.
Set the new credit card as the default setting.
