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FAQ / Troubleshooting

Updated over a week ago

The AI bot doesn’t join my meeting

Check the following:

  1. Meeting analysis is enabled for the team

  2. The meeting has a valid meeting URL

  3. The platform is Zoom / Google Meet / Microsoft Teams

  4. The meeting has not ended yet

  5. You haven’t exceeded your plan/trial usage limit

  6. Another bot is not already active for the same meeting URL

Summary/minutes are missing

  • Right after a meeting ends, generation can take time. Wait a bit and check again.

  • The transcript may appear first, and summary/minutes may follow.

I can’t open a shared link (Private)

  • If the link visibility is Private, only allowed users can access it.

  • Allowed users may still need to log in.

  • Confirm the correct email address is added under Allowed users.

How do I delete a meeting recap?

  1. Open Meeting analysis in the dashboard

  2. Open the menu for the recap you want to delete

  3. Select Delete

Usage limits & plans

  • Meeting analysis is available on the Max plan.

  • If a trial is available, trial usage may have a time limit.

  • If you reach the limit, you can’t create new bots (no new recaps).

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