Rescheduling and cancelling a booking in the booking list is available to anyone who meets either of the conditions below. Meeting just one of them is enough.
*The Cancel and Reschedule items stay visible in the menu even when you do not have permission. Running them returns the error “Failed to cancel”, and the reason is not shown on screen. Please check the conditions below.
If you wish to cancel or reschedule a booking, please contact the authorized user.
User authority to be able to change or cancel dates
Bookings can be rescheduled or cancelled in any of the following cases
Your team role is “Owner” or “Admin”.
You are registered as an assignee on that booking, and your role on that booking is “Owner” or “Editor”.
How this differs from booking page member roles
What is checked is the role of the people registered as assignees on that booking. The member roles on the booking page itself are not used for this check.
Assignees are fixed at the moment the booking is created. Because of this, someone added to the booking page after a booking was created cannot cancel or reschedule that earlier booking, even with the “Owner” role on the booking page.
In that case, please ask someone whose team role is “Owner” or “Admin” to carry it out.
What to check when you cannot cancel
Check your own team role
Settings > User management shows your role. If it is “Owner” or “Admin”, you already meet the condition.Check whether you are an assignee on that booking
If you are not registered as an assignee, you cannot cancel it regardless of your role on the booking page.If neither applies
Please ask someone whose team role is “Owner” or “Admin” to carry it out.
Bookings whose scheduled time has passed
A booking whose scheduled time has already passed cannot be cancelled if you hold no elevated role on the team, the booking page or the booking itself. In that case the message “Cancellation is not possible because the event has already taken place.” is shown.
If your team role is “Owner” or “Admin”, you can cancel a booking even after its scheduled time has passed.