What is external form import?

Keep the contact form you already run — on your own site, in HubSpot, or in Salesforce — instead of replacing it with a Jicoo form, and show a booking page or redirect to a URL of your choice based on what the visitor answered.

For example, you can show a sales booking page immediately after submission, but only for visitors who selected "Considering a purchase" as their inquiry type. Because you never replace the form, you keep the contact flow you already have and simply shorten the path to a booked meeting.

Your form stays exactly where it is. Five steps connect it to Jicoo scheduling — you do not need to rebuild the form or change your site design.

Finally, send a test submission and confirm the scheduling screen opens. Even when something is misconfigured, the form submission itself still succeeds and no error appears on screen — so please always test before going live.

Note: to carry fields other than name and email (company, for example) into the booking form, you can set that up later under Prefill mapping.

The Routing timing setting changes what happens to your form's own submission.

Submissions that match no condition and fall through to "No routing", and submissions where the request to Jicoo fails, are sent by your form as usual. Even if the Jicoo integration stops working, inquiries still reach you.

With HubSpot forms, Jicoo routing runs after HubSpot has finished its own submission, so your HubSpot records are kept regardless of the routing timing setting.

On the Import from another service screen, choose one of the following.

Google Forms, Typeform, Tally, Microsoft Forms, and Tayori render the form inside a frame on another domain (an iframe). Browser security prevents Jicoo from detecting the submission, so routing will not run even if you import the form as Self-hosted.

The services with a dedicated integration that works around this limit are HubSpot and Salesforce (Account Engagement). If you use either, choose HubSpot or Salesforce at creation time rather than Self-hosted.

Other form services (formmailer, Jotform, SELECTTYPE, Fillout, Paperform, heyflow, and so on) have not been verified. In every case, please send a test submission and confirm the scheduling screen opens before going live.

In the dashboard, open Routing, select Add Form (or Create Form if you have no forms yet), then choose Create under Import from Other Services. An introduction screen appears; the Contact us button on it opens a chat where you can reach us directly.

Note: if you move to a plan that no longer meets the requirement, your existing external forms remain, but routing stops working and a warning appears in the form list.

Setup takes three steps.

Enter the URL of the form you want to connect and select Load. Jicoo reads the public page and fills in suggested form fields automatically.

Decide what happens based on what was submitted.

There are three destinations: Booking Page, External URL, and No routing.

Note: a newly added route starts with No routing selected. Nothing will happen after submission until you change it, so be sure to choose a destination.

Paste the generated code into the page where your form is displayed. If you chose Execute after thank-you page, install the same code on the thank-you page as well (with the HubSpot integration, the form page alone is enough). Routing goes live once the code is installed.

Note: copy the code exactly as shown in the dashboard, without editing it. Retyping or shortening any part of the address will break the exchange on submission, and the scheduling screen will not open.

Your external forms are listed under Routing → the External form tab. From the edit screen you can change:

Enabling or disabling a form, deleting it, and retrieving the embed code again are also available from the menu on the right of each row in the External form tab.

Submissions are recorded in Jicoo as form answers. Only fields you registered under Form fields and that matched their Source mapping are recorded. Inputs on your form that you have not registered in Jicoo, or where no input matching the specified name / id was found, are not recorded.

When a new answer arrives you receive an in-app notification, a mobile push notification, and — if you use the Slack integration — a Slack message. Each notification links to the answer, so you can open it from there. Answer counts are also available under Routing → the Analytics tab.

Note: unlike Jicoo forms, external forms do not send answer notification emails (neither to hosts nor to respondents).

Note: with Execute after thank-you page, the answer is recorded at the moment the thank-you page loads.

While it is disabled, the embed code on your site cannot load its configuration and submissions are not accepted. This is separate from whether the form on your own site is published.

Only the https:// prefix plus the host name (including the port if you use one) is compared. Any of the following differences makes it count as a different site:

When they do not match, only the data transfer to Jicoo is blocked — routing and answer recording do not happen. Your form itself still submits as before and the input still reaches you, so no error appears on screen. Always send a real submission after installing and confirm the scheduling screen opens.

Note: only one form URL can be registered. You cannot reuse the same embed code across staging and production, or across several domains — create a separate external form for each environment or site.

It must match on https versus http, the presence of www, and the subdomain. Installing the code on a completion page hosted by your form service (a page on a domain other than your own site) will not work. In that case, change the post-submission destination in your form service to a thank-you page on your own site, and install the code there.

Note: this assumes the visitor moves to the thank-you page in the same tab after submitting.

Use Execute after thank-you page if you want a popup. Forms that submit through a button and custom JavaScript cannot be detected at all, so no combination works for them.

If another form appears earlier on the page — a search box or a newsletter sign-up, for example — it may be targeted instead. Please contact support if this happens.

Note: a Content-Security-Policy on your site, or an ad blocker in the browser, can block the Jicoo script from loading or communicating.

If it still does not work, contact Jicoo support with the following: