Jicoo's LINE integration allows your clients (guests) to complete the entire scheduling process within the familiar LINE app.
By using this feature, you can prevent drop-offs during the booking process and improve overall customer satisfaction. Additionally, confirmed appointment reminders are sent automatically to your client's LINE, which helps prevent double-bookings and no-shows, significantly reducing your administrative workload.
The 3 Key Benefits of LINE Integration
Benefit 1: Improve the Scheduling Experience and Increase Conversions
For your clients, the biggest advantage is the convenience of scheduling within an app they use every day. By logging in with their LINE account, they can skip manually entering their name and email address, making the booking process quick and effortless.
For your business, this simplified process prevents potential clients from abandoning the booking form, leading to a higher conversion rate for consultations, interviews, and appointments.
Specific Use Cases
Online Lessons & Schools Make it easier to capture potential students for trial lessons who might have otherwise dropped off due to a cumbersome sign-up process.
Job Interviews Allow a large number of candidates to easily apply and schedule interviews from their smartphones, ensuring you don't miss out on top talent.
Events & Tours Lower the barrier for registration, which can lead to attracting a larger audience for your events.
Benefit 2: Prevent No-Shows and Reduce Workload with LINE Notifications
Notifications for appointment confirmations, reminders the day before, and any schedule changes are sent directly to your client's LINE, preventing them from being missed in a crowded email inbox.
This frees you from the task of making reminder phone calls or sending manual emails, reducing your workload and effectively lowering the rate of last-minute cancellations and no-shows.
Specific Use Cases
Beauty Salons & Clinics Significantly reduce no-show cancellations with automated reminders. This also eliminates the need for time-consuming confirmation calls.
Consulting & Professional Services Ensure clients remember important meetings, maintaining a professional and reliable relationship. You can focus on your core work instead of administrative tasks.
Personal Gyms Reliable reminders for training sessions help keep your clients motivated and committed, contributing to higher retention rates.
Benefit 3: Grow Your LINE Official Account Followers
The scheduling process provides a natural opportunity to encourage clients to add your LINE Official Account as a friend.
This allows you to turn a one-time appointment into a long-term relationship. You can use this channel for future communication and marketing, deepening your connection with your customers.
Specific Use Cases
Restaurants & Retail Stores When customers make a reservation, they can add you as a friend. This allows you to directly send them new menus and promotions, encouraging repeat visits.
Real Estate & Showroom Viewings After a viewing, you can continue to send information about new properties or upcoming events, building a long-term sales pipeline.
Classes & Schools Announce class availability or new course offerings via LINE to all your followers, leading to re-enrollments and additional sign-ups.
The Scheduling Flow for Your Clients
Your clients can complete their booking in these simple steps:
Access your scheduling page.
Select the desired service, date, and time.
Tap the "Book with LINE Account" button.
(First time only) Authorize the connection on the LINE screen and add your Official Account as a friend.
Confirm the details and tap "Complete."
The appointment is confirmed, and they will automatically receive a confirmation message from your LINE Official Account.
Requirements
Applicable Plan: Team Plan
Integration Fee: Included in your plan's fee
Prerequisites: A LINE Official Account is required
Frequently Asked Questions (FAQ)
Q. I'm already a Jicoo user. How do I get started with the LINE integration?
A. From your admin dashboard, navigate to the "Integrations" menu, select LINE, and follow the on-screen instructions to set it up.
Q. What kind of notifications are sent to my clients' LINE?
A. Automated notifications are sent for booking confirmations, schedule changes/cancellations, and reminders the day before the appointment.
Q. I don't have a LINE Official Account.
A. You will need to create a LINE Official Account before you can use this feature.
Summary
Jicoo's LINE integration is a powerful tool that not only improves the booking experience for your clients but also streamlines your operations and helps you build lasting customer relationships.
It's perfect for a wide range of businesses, from salons and schools to consulting and recruitment. We encourage you to implement this feature to provide a more convenient scheduling experience for your clients and enhance your business's efficiency.